Office Policies

Our Mission

Our goal is to provide exceptional, high-quality orthodontic care in a friendly, comfortable, family-oriented environment. We are committed to treating each patient like family, and we want to establish lifelong partnerships with patients and their parents. We pride ourselves on keeping up-to-date with the latest technological advances in orthodontics to provide innovative service before, during and after treatment. These include state-of-the-art Damon® self-ligating braces, Invisalign®, Invisalign® Teen and the iTero scanner. Our office also utilizes the latest computer technology to provide you with the most effective and efficient orthodontic treatment possible.

Office Hours

Sheik and Chima Orthodontics is proud to serve the residents of Los Altos and the surrounding Bay Area. We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday — Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 1:00 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.